Refund policy
RETURN & REFUND POLICY — OCEANIS GEAR
Our Commitment At OCEANIS GEAR, your satisfaction is our priority. Every order is carefully verified before shipment. Should you experience any issue with your order, we are committed to finding a fast and fair solution.
No Physical Returns Due to our logistics model, we do not accept physical returns of products. However, this does not affect your right to a refund in the event of a proven issue with your order.
Refund Eligibility You are eligible for a full refund or a free replacement if:
- The product received is defective or damaged
- The product received is different from what you ordered
Refund requests based on change of mind, customer ordering error, or products matching their description will not be accepted.
How to Submit a Claim Contact us at contact@oceanisgear.com within 30 days of receiving your order, including:
- Your order number
- A continuous, uninterrupted video recorded from the moment the package is opened, clearly showing the issue upon receipt
⚠️ Any claim submitted without a continuous unboxing video will not be eligible for processing. This requirement allows us to ensure a fair and efficient resolution for every customer.
Refund Processing Once your claim is approved, your refund will be issued to your original payment method within 5 to 10 business days. If you have not received your refund after this period, please contact us at contact@oceanisgear.com.
European Union Customers In accordance with EU regulations, customers residing in the European Union have a 14-day right of withdrawal from the date of receipt of their order, without needing to provide a reason. To exercise this right, contact us at contact@oceanisgear.com.
Non-Eligible Items The following are not eligible for a refund:
- Products damaged due to misuse by the customer
- Claims submitted after the 30-day period
- Claims without a compliant unboxing video
Contact Us 📧 contact@oceanisgear.com Our team responds within 24 hours, Monday to Friday.